Have questions?
We’ve got you covered.
We’ve got you covered.
Whether you're curious about condoms, sizing, shipping, or anything in between — you’re in the right place. Browse below for answers to our most frequently asked questions. And if you still need help, our team is always here (and happy) to assist.
Our Products & Use
How does the size system work for ONE vs MyONE?
ONE® Condoms are about unique condom styles, but they all come in the regular/standard condom size. ONE® styles (such as FlavorWaves, Super Studs, Pleasure Plus, Flex, etc) do not come in different sizes. If you’re looking for a better fit, check out MyONE® Custom Fit with 52 sizes; MyONE is also hyper thin and extra lubricated. Most ONE® Condoms would be approximately MyONE® FitCode 53H.
What is the difference between ONE® and MyONE® Custom Fit®?
Since our launch in 2004, ONE® has been all about innovation and bringing products to market that help people have amazing, pleasurable safer sex. ONE® Condoms features various condom styles, like our Super Studs™ (textured), Flex® (made with the wonder material graphene), Glowing Pleasures™ (glow in the dark), Vanish® (Hyperthin), Pleasure Plus® (the sex toy of condoms) — and many more. So many styles, so much to try! These come in the regular condom size. Other than Legend™, which is the extra large condom under ONE®.
After 30+ years in the condom market & because we're all about body positivity, we knew we had to bring more condom sizes to market. That's where MyONE® Custom Fit® & its 52 condom sizes comes in. Have you ever struggled with condom fit, such as slippage, erection loss, squeezing, or bunching? You're not alone! MyONE® is an extension of the ONE® brand launched in 2017 in the U.S. With 10 different lengths and 9 different widths, MyONE® has sizes snugger and larger than any other brand in the world. MyONE® condoms are hyperthin and lubricated as well for all the feels. You can measure for pleasure to find your FitCode, and then order a sample kit to test your size before you buy.
At ONE® Condoms, we're ultimately all about helping you find a condom that feels amazing and fits your needs.
Are ONE® condoms lubricated?
Yes! All ONE Condoms and MyONE Custom Fit condoms are lubricated with a premium silicone-based lubricant. Using additional lube is key to some pretty epic sex. Lube adds comfort, pleasure and helps reduce the risk of condom breakage. Just make sure to use a latex-compatible lubricant, such as these. DO NOT USE OIL-BASED LUBRICANTS such as those made with petroleum jelly (e.g., Vaseline®), mineral oil, vegetable oil or cold cream, as these may damage the condom. Pro tip: Drop of lube in the tip of your condom before you put the condom on for added comfort and pleasure.
What are the ingredients of ONE® Condoms?
Our condoms are made from natural rubber latex, dusted with cornstarch, and lubricated with silicone. The silicone fluid used is polydimethylsiloxane, an industry standard that is pure silicone fluid. Our condoms do not contain any other ingredients such as casein, gluten, parabens, spermicide, glycerin, fragrances. We're vegan-friendly, non-GMO & nontoxic. For ingredients of ONE lubricants, check out the product pages.
How can I leave a review?
On each of the ONE® and MyONE® product pages, there is a section at the end of the page where you can submit & read reviews. Click on the button there that says "WRITE A REVIEW," and there you go!
Are ONE® and MyONE® sold in stores?
A variety of ONE® Products are available in select retail stores such as Walgreens, CVS and Walmart. ONE® Flex® condoms are available at select Walgreens and Walmart stores (it will be in a retail box instead of our tube). Find a store near you that sells ONE® Flex®.
Select Walmart stores sell our ONE® Move® and ONE® Oasis Silk® lubricants. CVS and Walgreens also carry our ONE® Move® lubricant in select stores.
CVS was the first-retailer to carry MyONE® Custom Fit® in stores, starting in Fall of 2022. We make 52 different sizes of condoms. But since we couldn't take over the entire CVS condom aisle (dare to dream!), we've selected some sizes to give people condom size options on the shelf that no other brand has. CVS currently carries the MyONE® Snug 3-count package and the MyONE® Snug 10-count (FitCode 49F).
Don't various condom sizes already exist?
Since the ONE® brand's launch in 2004, we've always loved to tinker with condoms and bring incredible new innovations to the market. From hyperthin and glow in the dark to studded and ribbed, we're all about creating experiences that bring joy, pleasure, and quality products to the bedroom.
For too long, the range of condom sizes available was very limited due to condom testing standards that set how long and wide condoms can be. Although you do see "slim" and "XL" condoms on the market, many people struggled with condoms that slip, squeeze, or cause erection loss because they don't fit right.
In 2017, we launched MyONE® Custom Fit® condoms to the U.S. market. If you've ever struggled with the regular condom not fitting correctly, check out MyONE®.
Condoms don’t fit me, what can I do?
We get it, condoms aren't one size fits all. If a condom doesn't fit, many people experience slippage, squeezing, and erection loss due to condoms being too tight. Head over to MyONE® which has 52 condom sizes, with combinations of 10 different lengths and 9 different girths. You can get a sample kit to try your size, and our team of Size Specialists is here to help answer any questions!
What type of lube can I use with my condoms?
All ONE® lubricants are compatible with our condoms. Use lubricants that are compatible with latex condoms, such as water-based and silicone lubricants. See our selection of lubricants here.
DO NOT USE OIL-BASED LUBRICANTS such as those made with petroleum jelly (e.g., Vaseline®), mineral oil, vegetable oil, coconut oil, or cold cream. Oil breaks down latex molecules, causing the latex condom to break.
How do I put on a condom?
Here's our condom instructions page so you can be a pro at condoms.
Do you offer free samples?
Absolutely! For MyONE®, after you're done measuring and finding your MyONE® Custom Fit size code, you can order the sample kit. Each sample kit contains two condoms: one that's the size you measured plus another recommended size. You just pay postage. We offer 1 sample kit per customer. If neither of the 2 condoms in your sample kit fit just right, contact us and we'll send a free sample kit of another size. Most of our customers get the perfect fit the first time, and for the rest all that is usually needed is a small adjustment. We're here to help with that. Find your fit.
For ONE® products, that's what Momentum® is all about. Complete a few challenges, and then use your points for free products in our online shop. By signing up for Momentum®, you also receive notifications when we launch free sampling campaigns, giveaways, and other fun promotions. Btw, if you are looking for free samples to support a community event or partnership, please fill out this form to get in touch with our team.
Orders
I live in Canada. Does MyONE® ship here?
You can order ONE® Condoms directly to Canada from onecondoms.ca and it will ship from the USA. Select ONE® products are also available at amazon.ca/onecondom and ship from Amazon Canada warehouses. For the MyONE® Custom Fit® products, people in Canada can continue to order through onecondoms.ca and those will ship from our UK warehouse.
What sizes does MyONE® Custom Fit® offer?
MyONE® Custom Fit® is an extension of the ONE® brand that is all about proper condom fit -- and features 52 condom sizes. MyONE® offers 10 different lengths and 9 different widths, including sizes snugger and wider than anything else on the market. See the size chart here. Length Letters range from: 120mm (4.7 inches) to 237 mm (9.3 inches). And nominal widths from 45mm to 64mm. Get started and find your fit here.
ONE® Condoms is more about condom styles, like super studded and glow in the dark. ONE Condoms come in the regular/standard condom size. At this time ONE® Condom products, such as Super Studs™ or UltraFeel®, cannot be ordered to a specific FitCode (size code).
What countries can you ship to?
Because condoms are a medical device, they must be cleared within a country for importation. ONE® Condoms are not yet registered for sale in all countries around the world. Please go here to see ordering options by country.
My shipping address is wrong. Help!
If you’ve put the wrong shipping address and your order hasn’t shipped, we can update to the correct address. Unfortunately, if your order has already shipped we are not able to change the shipping address. To change your shipping address before your order has shipped please reply to your order confirmation, or contact us with your order number and the correct shipping address.
If your order has not shipped, you can cancel your order by clicking the "View or cancel your order" button in your email confirmation.
I would like to cancel my order.
If you've changed your mind and would like to cancel your order before your order is processed and shipped, please reply to your order confirmation requesting to cancel. Unfortunately, once your order has left our facility we cannot cancel.
If your order has not shipped, you can cancel your order by clicking the "View or cancel your order" button in your email confirmation.
Why hasn’t my order shipped?
All onecondoms.com orders will ship in 1-2 business days. Business days are Monday – Friday. So if you place your order on a Friday, it ships the following Monday or Tuesday. Please contact info@onecondoms.com if you have any questions regarding your order.
Can I return my order?
Due to the intimate nature of sexual health products and health regulations regarding medical devices, we are unable to accept product returns. All sales are final. For our full return policy, go here.
How will my purchase appear on my credit card statement?
We accept payment by all major credit, debit cards, and PayPal. Any charge will appear on your statement as SP * ONE BRAND. Some banks may choose to display this differently.
What carrier do you use for shipments? How long does shipping take?
ONE® Condoms offers free ground shipping for orders over $15 that are shipped to a US address. Expedited shipping and UPS options are also available for an additional cost in your shopping cart. For Canada, we offer free shipping on ONE® Condoms and Lubricant products orders over $50 USD. In Canada, MyONE® Custom Fit® ships from our UK warehouse and shipping options/pricing will be at checkout.
MyONE® Custom Fit® sample kits are free to addresses within USA - just pay postage.
Orders will be processed and shipped within 1-2 business days, so please consider that when placing an order for expedited shipping. Purchasing a faster shipping option will not change the time necessary for processing and fulfillment.
Subscriptions
How can I subscribe to a plan?
On each of the product pages, you'll see the option to sign up for a subscription plan. You are able to cancel or skip shipments at anytime.
You save money by subscribing, and you get condoms delivered on a regular basis. No fear of running out! You can have condoms or lubricant delivered every 1, 2 or 3 months—in whichever available quantity you prefer.
How can I skip a subscription shipment, or cancel/edit my subscription?
Make sure you're logged in to your account then enter the 'customer hub'. Click your profile icon then select "View Account". From there select "Subscriptions" on the top menu.
You can change the details of your next shipment, such as: changing your size code, skipping a delivery, or whether you would like them delivered every 1, 2, or 3 months. You can skip as many shipments as you'd like, or cancel your subscription.
Contact info@onecondoms.com if you need any help – we're happy to edit the details of your subscription for you!
How do I change my shipping address and payment info?
Make sure you're logged in to your account then enter the 'customer hub'. Click your profile icon then select "View Account". From there select "Subscriptions" on the top menu.
From there you can select "Edit" for either your shipping address, or your billing information.
How do I change my size code in my subscription?
Make sure you're logged in to your account then enter the 'customer hub'. Click your profile icon then select "View Account". From there select "Subscriptions" on the top menu.
From there you can select "Edit" under Items and select a new FitCode or a new product entirely. You can also edit the quantity in the same place.
Contact info@onecondoms.com if you need any help - we're happy to edit the details of your subscription for you!
How do I see my past purchases?
Login to your account. Your order history (including both subscription and one-time orders) will be visible once logged in.
ONE® Programs
What is Momentum®?
Momentum® is our loyalty program, designed to reward educators, advocates, and brand fans like you! Earn points by completing quick and playful online challenges or purchasing products on our website. Trade in your points to redeem free perks, prizes, and products. It's that easy! Sign up for free today!
What is Project Condom?
Imagine going to a fashion show where all the garments are made out of condoms? That's what Project Condom is all about. We help organizations and schools host condom fashion shows. It's all part of our mission to get people talking about sexual health in a creative way. Learn more and sign up here.
What is the Design ONE® Contest?
For nearly 20 years we invited the ONE® community to create their very own condom artwork on our trademarked round wrappers. From street art and paintings to photos of dogs and witty ONE® liners, we love seeing these masterpieces spark conversations about sexual health. We're taking a bit of a hiatus from contests as we reimagine what Art of ONE will look like in the future. Learn more here.
What is the ONE® College Ambassador Program?
The ONE® College Ambassador Program has an application process and is available to active college students within the U.S. or Canada. Ambassadors will receive educational training modules, and are expected to do challenges on campus to promote sexual health including outreach events, distributing condoms on campus, participating in quizzes, etc. The ambassadors may use the Momentum® platform during the program to help earn extra rewards and more freebies. Learn more here.
What is the ONE® on Stage program?
ONE® on Stage is a program where we partner with bands across the country to distribute co-branded condoms at shows. Learn more here.
Do you offer free samples?
Absolutely! For MyONE®, after you're done measuring and finding your MyONE® Custom Fit size code, you can order the sample kit. Each sample kit contains two condoms: one that's the size you measured plus another recommended size. You just pay postage. We offer 1 sample kit per customer. If neither of the 2 condoms in your sample kit fit just right, contact us and we'll send a free sample kit of another size. Most of our customers get the perfect fit the first time, and for the rest all that is usually needed is a small adjustment. We're here to help with that. Find your fit.
For ONE® products, that's what Momentum® is all about. Complete a few challenges, and then use your points for free products in our online shop. By signing up for Momentum®, you also receive notifications when we launch free sampling campaigns, giveaways, and other fun promotions. Btw, if you are looking for free samples to support a community event or partnership, please fill out this form to get in touch with our team.