FAQs – ONE®

FAQ

ONE Programs

Can I have a free sample?

Yes! That’s what Momentum® is all about. Complete a few challenges, and then use your points for free products in our online shop. By signing up for Momentum®, you also receive notifications when we launch free sampling campaigns, giveaways, and other fun promotions. Btw, if you are looking for free samples to support a community event or partnership, please fill out this form to get in touch with our team.

What is the Design ONE® Contest?

Since 2004, we’ve hosted the Design ONE Contest to spark conversations about condoms and safer sex. You can design up to 3 designs per contest from paintings and drawings to photos and digital designs. Vote and submit to the contest at onecondoms.com/designcontest, and see the schedule & rules here. The round ONE wrapper designs feature hundreds of unique designs, created through our contest and through curated collections. Learn more for our love of art here.

What is Project Condom?

Imagine going to a fashion show where all the garments are made out of condoms? That’s what Project Condom is all about. We help organizations and schools host condom fashion shows. It’s all part of our mission to get people talking about sexual health in a creative way. Learn more and sign up here.

What is Momentum®?

Momentum® is our loyalty program, designed to reward educators, advocates, and brand fans like you! Earn points by completing quick and playful online challenges or purchasing products on our website. Trade in your points to redeem free perks, prizes, and products. It’s that easy! Sign up for free today!

Orders

How much does shipping cost?

We offer free ground shipping for orders over $15 that are shipped to a US address. Expedited shipping and UPS options are also available for an additional cost in your shopping cart. For Canada, we offer free shipping on orders over $50 USD.

What countries can you ship to?

Because condoms are a medical device, they must be cleared within a country for importation. ONE® Condoms are not yet registered for sale in all countries around the world. ONE® is available internationally in Canada, UK, Malaysia, Thailand, Indonesia, Singapore, UAE, Vietnam. Please use those specific links to order products to those countries. If the “Add to Cart” button does not show up on the product page, it typically means our website recognizes you are in a location to where we cannot ship to yet. Our myONE® brand of 60 condom sizes is available to ship to these countries.

My shipping address is wrong.

If you’ve put the wrong shipping address and your order hasn’t shipped, we can update to the correct address. Unfortunately, if your order has already shipped we are not able to change the shipping address. To change your shipping address before your order has shipped please reply to your order confirmation, or contact us with your order number and the correct shipping address.

I would like to cancel my order.

If you’ve changed your mind and would like to cancel your order before your order is processed and shipped, please reply to your order confirmation requesting to cancel. Unfortunately, once your order has left our facility we cannot cancel.

Why hasn’t my order shipped?

All onecondoms.com orders will ship in 1-2 business days. Business days are Monday – Friday. So if you place your order on a Friday, it ships the following Monday or Tuesday. Please contact info@onecondoms.com if you have any questions regarding your order.

Can I return my order?

Due to the intimate nature of sexual health products and health regulations regarding medical devices, we are unable to accept product returns. All sales are final. For our full return policy, go here.

Condom Use

Condoms don’t fit me, what can I do?

We get it, condoms aren’t one size fits all. If a condom doesn’t fit, many people experience slippage, squeezing, and erection loss due to condoms being too tight. Head over to myonecondoms.com! There’s more than 50 condom sizes, with combinations of 10 different lengths and 9 different girths. You can get a sample kit to try your size, and our team of Size Specialists is here to help answer any questions!

What type of lube can I use with my condoms?

All ONE® lubricants are compatible with our condoms. Use lubricants that are compatible with latex condoms, such as water-based and silicone lubricants. See our selection of lubricants here.

DO NOT USE OIL-BASED LUBRICANTS such as those made with petroleum jelly (e.g., Vaseline®), mineral oil, vegetable oil, coconut oil, or cold cream. Oil breaks down latex molecules, causing the latex condom to break.

How do I put on a condom?

Here's our condom instructions page so you can be a pro at condoms.

Our Products

I’m not sure what to buy…can you help me?

ONE® creates the most unique condom styles on the market, so you can find a product you love. The Mixed Pleasures packs and Premium Pleasures pack are a great starter pack, since they feature a variety of different styles inside. Our most popular condom styles include Vanish Hyperthin, UltraFeel hyperthin 2-in-1 pack, Super Studs (textured), and Pleasure Plus. Looking for something fun? Test out FlavorWaves and Tattoo Touch. Do you find condoms don’t fit you right? Then head over and get a MyONE Condoms sample kit, our brand of 52 condom sizes!

Are ONE® Condoms cleared for sale by the FDA?

Yes, all ONE® Condoms are classified as Class II medical devices under the FDA, and must conform to international condom standards. The condoms also go through rigorous safety testing and regulations prior to being cleared for sale. We take the quality of our products—and the safety of our customers—very seriously. Please contact us if you have any further questions on this topic.

Does ONE® Condoms sell unlubricated (non-lubricated) condoms?

ONE® Condoms do not come unlubricated.

Are ONE® Condoms latex free?

Unfortunately, there is patent conflict that prevents us from making latex free condoms at this time. ONE® Condoms are not latex free. Sign up here to be notified when a non-latex version becomes available!

What type of lubrication is on ONE® Condoms?

The silicone fluid used is polydimethylsiloxane, an industry standard that is pure silicone fluid.

What are the ingredients of ONE® Condoms?

Our condoms are made from natural rubber latex, dusted with cornstarch, and lubricated with silicone. The silicone fluid used is polydimethylsiloxane, an industry standard that is pure silicone fluid. Our condoms do not contain any other ingredients such as casein, gluten, parabens, spermicide, glycerin, fragrances, etc. For ingredients of ONE lubricants, check out the product pages.

Are ONE® Condoms vegan?

All ONE® Condoms are vegan-friendly, non-GMO, and made from natural rubber latex. ONE® Condoms are not tested on animals and do not contain any animal products, including casein.

Choose Your Country