FAQs
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What are the ingredients of ONE® Condoms?
Our condoms are made from natural rubber latex, dusted with cornstarch, and lubricated with silicone. The s...
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Are your condoms cleared for sale by the FDA? Are they safe to use?
MyONE® Custom Fit™ Condoms and ONE® Next Generation Condoms® are classified as Class II medical devices und...
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How can I subscribe to a plan?
On each of the product pages, you’ll see the option to sign up for a subscription plan. You are able to ca...
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How can I skip a subscription shipment, or cancel/edit my subscription?
Login to your account, and scroll down to the "Manage Your Subscription" section. Click the "Manage Subsc...
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Why does your login page say I don't have an account?
Go to the sign in page. Does it say no account listed for your email address, even if you already placed an...
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How do I change my shipping address and payment info?
Login to your account, and scroll down to "Manage Your Subscriptions”. Click the "Manage Subscription" drop...
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How do I change my size code in my subscription?
Login to your account. Under your order history you will see "Manage Your Subscription". Under your curren...
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How do I see my past purchases?
Login to your account. Your order history (including both subscription and one-time orders) will be visible...
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On each of the ONE® and MyONE® product pages, there is a section at the end of the page where you can subm...