Privacy & Security

Your privacy is important to you. It's important to us, too.
We get it. When it comes to buying condoms, you don’t want anyone to know your business. When you order condoms online, you avoid the potential embarrassment of buying them in the store.

Discreet packaging.
All ONE® products are shipped in plain packaging with no ONE markings or logos on the outside package. The return address does not mention condoms.

What information does ONE® collect and why? 
We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. ONE® Condoms recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you.

We collect personally identifiable information (PII) you provide when you make a purchase in order to fulfill your order and follow-up with you should we have any questions. This information may include the following:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number

Non-Personally Identifiable Information (“NPII”) data is collected by ONE® and our partners and is used for retargeting marketing efforts. ONE, and our ad technology partners, may collect NPII from people who visit This data is anonymous, and can include information such as web pages you’ve viewed, date and time of page views, domain type, location information associated with your IP address, and your interactions to an ad delivered by us or our ad technology partners. ONE and our advertising partners, such as Google and, use different methods to collect this type of data, including cookies, and it is stored indefinitely.

Who does ONE® share information with? 
We will share personal customer information with our agents, representatives and trusted service providers and contractors for limited purposes, including offering certain products and services in connection with our Web site; communicating to customers; providing customer service; enhancing and improving customer experiences; enabling access to our partners' sites.

We may also participate in's Custom Audience program, which enables us to display personalized ads to persons on our email lists when they visit We provide Personal Information such as your email address to Facebook to enable Facebook to determine if you are a registered account holder with Facebook. You may opt-out of participation in our Facebook Custom Audience by opting out of our email list. To opt-out of our email list, you can: 1) contact; 2) click the “unsubscribe” button when/if you receive an email from ONE condoms; or 3) choose to opt-out of marketing emails within the checkout process in the store.

Aside from the purposes described above, we will not share your personal information with any other third parties unless we have your permission or you have been notified. ONE® reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. ONE® will have no legal liability for such disclosures.

We may also provide information to other organizations for fraud protection and credit risk reduction. We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.

What are cookies and how does use them? 
A cookie is a small file that can be stored on your computer's hard drive. uses cookies to provide features such as auto-login and to determine when customers have previously visited our site. If you choose to set your browser to reject cookies, we will not be able to make auto-login functionality available to you, including giving you access to your address book without first entering your user name and password.

What is an IP address and how does use it? 
An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.

What technical devices and processes does ONE® use to collect information about me? We use technology, such as Google Adwords, that allows us to identify what type of browser you are using, the web site from which you enter and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of, which allows us to make improvements in design and content to better serve you.

Under the General Data Protection Regulation (GDPR), we will collect users consent from eligible European countries, such as United Kingdom, France and Germany, for us to collect, process and store their personal data. This consent will be collected and captured by our Consent Management Platform (CMP). This tool allows us to store and keep track of your consent on our web domain and sometimes, register with the Interactive Advertising Bureau (IAB). You may encounter the message on your first visit of our website or when your consent has expired.

By using any of our Sites you signify that you agree to both the terms of this Privacy Policy and our stated Terms and Conditions. If you do not accept the terms of this Privacy Policy and/or our Terms and Conditions, please exit our Sites and refrain from providing your personal information to us.

How do I contact ONE® if I still have questions? 
You may contact us by using the contact link located in our bottom navigation. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future.